Orby For Your Helpdesk

Your helpdesk is in desperate
need of more help

Orby can take the weight off your helpdesk teams by quickly and accurately addressing tickets, significantly reducing average handling time (AHT) of each request.

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Helpdesk Challenge

Manual, Error-Prone Processes Are Slowing Down Your Finance Helpdesk and Frustrating Customers

Finance helpdesk teams are under immense pressure to resolve a high volume of tickets quickly and accurately. But with the burden of manual tasks and the need to gather information from multiple systems, it’s easy for errors to creep in and response times to drag out.

Orby streamlines your finance helpdesk operations by automating routine tasks and integrating disparate systems. This means your team can focus on what really matters—delivering fast, accurate solutions to both internal and external customers, ultimately boosting satisfaction and productivity. Let Orby help you close tickets faster with fewer errors, freeing your team from the grind of manual labor.

Recent Use Case

25 min

Saved on every ticket processed

With Orby, a Fortune 500 enterprise helpdesk team was able to automate the processing of more than 1,000 return tickets per month, freeing up the team to process a higher volume of tickets while reducing the overall AHT by 25 minutes per invoice.

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Let Orby Help

Transform Your Finance Helpdesk: Reduce Manual Labor, Improve Accuracy, and Close Tickets Faster

Automate what you cannot automate with legacy solutions.

The Orby solution is purpose-built for enterprise automation, with a patented Large Action Model and Smart Actions, and easily automates more complex processes that are impossible or impractical to automate with rules-based legacy systems. Example use cases include finance & accounting 3 or 4-way matching, GL reconciliation, expense auditing, and claims processing.

Achieve enterprise efficiency at scale quickly without costly and time-consuming development.

Orby uniquely observes, learns, automates, and adapts, quickly generating workflow automations as team members perform their duties, and implementing the automation after a simple user confirmation. Users have the incredible flexibility to easily edit the workflow with natural language, without having to rely on technical resources.

Evolutionary intelligence with no maintenance.

With each automation execution, the automation improves. If the model has low confidence in some processes, Orby will solicit user feedback and quickly learn and improve. Orby understands and navigates the UI and completes the tasks like humans, even when the UI changes. No further manual intervention and maintenance is required.